Employee Store Help Page FAQs
I’m having trouble logging in, what do I do?
All employees must log in using their kenworthne.com email address. If you do not remember your password, you can click “Forgot Password?” on the login page to reset it or email marketing@kenworthne.com for assistance.
ITEMS ON THE STORE
What items can I get from the employee store?
The employee store includes Kenworth Northeast branded apparel intended for employee uniforms. When using company allocations to place an order, employees should select items they will need for work. Additional items can be purchased with the self-pay option. Outside Sales and Managers can also select items for customer gifts, events, and store supplies.
What if I need pants for my uniform, how do I get those?
Employees who need pants as a part of their uniform will be provided a uniform allowance to offset the cost. Your manager will let you know if you qualify for this allowance and the process to request reimbursement.
If I qualify for a boot allowance, do I order them through this website?
No. Boots are ordered through Lehigh Customer Fit. Your department manager or HR can provide you with the information to order boots. It is also available on the Employee Portal.
DOLLAR VALUE ALLOCATIONS
How are dollar value allocations determined?
Employees are allocated a dollar value they can spend on the employee store for uniform apparel. These dollar amounts are determined by role and are expected to be used for uniform/work apparel.
How do I get more credits?
A dollar value is allocated for each new hire based on department and role. Additional credits will be updated annually to replace worn items.
Do unused dollars roll over year-to-year?
No. Unused dollars will expire after 1 year, at which point employees will receive a replenishment value for the coming year.
What if I need to replace something and I have no more credits available?
If you have a special circumstance and need items replaced early, for example, ripped or excessively stained apparel, please see your manager and they can request an additional allotment to purchase items.
SHIPPING
Where are my items shipped?
All items will be shipped to the employee’s store location, including self-pay items. We do not ship to personal addresses.
Can I change the shipping address?
No. Items will only be shipped to a Kenworth Northeast location.
CREDIT CARD CHARGES
How will charges from the employee store appear on my credit card statement?
Charges from the employee store will be shown from KB Graphics Inc., our store vendor.
RETURNS/EXCHANGES
Can I return/exchange items?
All sales are final. We do not have a return/exchange program. Please check the size charts on the website to ensure you are selecting the best size for you. If you have any questions about sizing, email marketing@kenworthne.com
CUSTOMER GIFTS / EVENT MERCH / STORE SUPPLIES
How do I place orders for Customer Gifts / Event Merch / Store Supplies?
- Place orders for customer gifts, events, or store supplies separately from employee apparel orders.
- Add the items to your cart
- Email marketing@kenworthne.com to notify us that the older is ready to be placed
- Marketing will complete the order so that you are not charged for the items selected
- All orders that include customer gifts, events, or store supplies must be separate from personal apparel orders
MANAGERS
How do new hires get access to the employee store?
New hires will be set up with user access as a part of the new hire setup when a manager submits the New Hire Request form.
Where are new hire items shipped?
When a new hire submits an order, it will be filled in Buffalo and shipped to the employee at their store location.
How do I request a backpack/laptop bag for an employee?
When you complete the IT Request form for a new hire there is a checkbox to indicate if you need a backpack/laptop bag for the employee. Marketing will receive that information and send the bag to you for the new hire.
If I have other questions, who do I ask?
Email marketing@kenworthne.com with any other questions.